Lease Terms & Conditions

The company operating under the name "SKAPETIS ZARIMIS S.A." and the distinct title "COMPASS", headquartered in AGIOS DIMITRIOS, LEMNOS, on the provincial road of Agios Dimitrios – Myrina (hereinafter: the "Company"), leases its vehicles in accordance with the following terms and conditions, which the Lessee fully and unconditionally accepts from and by the signing hereof:

1. DRIVER QUALIFICATIONS: AGE – DRIVER’S LICENSE

1.1. The Lessee, by signing hereof, declares that they possess the required qualifications to rent the vehicle, specifically that they are 23 years of age or older and hold an active, valid EU-type driving license that has been issued for at least one (1) year.

1.2. The maximum permissible age limit for driving a rented vehicle is set at 75 years.

1.3. Upon collection of the vehicle, the Lessee must present an original and valid driving license, which is legally recognized within the Greek Territory and the European Union. A necessary prerequisite is that the said license must have been issued at least twelve (12) months prior to the commencement date of the rental.

1.4. Holders of driving licenses from non-EU countries are required to present a driving license valid in Greece and the EU or, alternatively, an International Driving Permit (IDP). The International Permit must strictly be accompanied by the original national driving license of the country of origin.

1.5. It is clarified that Digital Licenses are accepted exclusively and only if they have been issued by the competent Greek authorities. Digital documents issued by any country other than Greece are not recognized as valid proof for the conclusion of the rental agreement.

2. FINANCIAL TERMS AND PAYMENT PROCESS

2.1. To secure a reservation, the Lessee is required to pay the Company a deposit equal to 50% of the total rental fee.

2.2. To safeguard the Company's claims, the Lessee is obliged to present a valid identification document (Passport, ID card, etc.) upon signing the agreement.

2.3. The settlement of the total rental cost is strictly carried out via the prepayment method for the full rental amount, at the start of the rental period and prior to the collection of the vehicle.

2.4. The Lessee undertakes the unconditional obligation to pay the following Company claims in full, at the latest upon the contractual or any other termination of the rental: i) The agreed rental fee. ii) Any specific daily charges for additional services, provided these were explicitly selected upon signing the agreement. iii) Any additional contractual charges arising during the restoration of the vehicle and its final return. iv) All applicable taxes, duties, and other surcharges levied on the aforementioned amounts.

3. RESERVATIONS

3.1. Reservations are made exclusively based on the vehicle category and not on a specific model or type. The Company guarantees the provision of a vehicle that meets the specifications of the selected category.

3.2. In the event of an established inability to provide a vehicle of the agreed category at the start time of a confirmed reservation, the Company reserves the right to provide a vehicle of the same or higher category, with a corresponding adjustment of the financial charge for the Lessee.

3.3. The Company reserves the right of final judgment and reservation regarding the conclusion of the final rental agreement until the moment the vehicle is delivered. The refusal to enter into the agreement may be based, in particular, on the existence of unfulfilled contractual or financial obligations of the customer arising from prior rental agreements with the Company.

4. CANCELLATION POLICY AND RIGHT OF WITHDRAWAL

4.1. The cancellation of a confirmed reservation must be made at least forty-eight (48) hours prior to the scheduled rental start time, as recorded in the Company's official reservation system. The Lessee must submit the cancellation request through the same channel/system used for the initial reservation.

4.2. In the event of a notification received by the Company within the aforementioned timeframe (≥48 hours), the entire advance payment is refunded without interest to the Lessee.

• Bank Processing: If the payment was made via credit or debit card, crediting the amount may take up to fourteen (14) business days, depending on the internal procedures of the respective cooperating banking institution.

4.3. If the cancellation notice is received less than forty-eight (48) hours from the scheduled start of the rental, the Company reserves the right to retain a portion of the advance payment as a forfeited penal clause and compensation for holding the vehicle, calculated as a percentage of the advance payment depending on the time the cancellation occurs. 

4.4. If the Lessee fails to appear at the designated collection station at the scheduled rental start time, without prior written notice to the Company, the reservation is deemed a "No-Show."

• After one (1) hour has passed from the scheduled collection time, the Company reserves the right to release the vehicle and make it available to another customer.

• In this case, the Lessee is not entitled to any refund of the advance payment, which is retained entirely by the Company as compensation for securing the vehicle's availability.

5. VEHICLE DELIVERY AND RETURN (COLLECTION)

5.1. By signing the agreement, the Lessee confirms that they have thoroughly inspected the vehicle, found it to be in excellent condition, entirely to their satisfaction, and suitable for its intended use, receiving it without any reservations. Furthermore, they accept that upon returning the vehicle, they will sign a relevant document regarding any new damages discovered.

5.2. The Lessee declares that they undertake the obligation to return the vehicle with the same amount of fuel in the tank as it had when collected.

5.3. As soon as the rental expires or is terminated, the Lessee must immediately return the vehicle to the Company's branch in Agios Dimitrios, Lemnos, on the provincial road of Agios Dimitrios - Myrina, or alternatively to the location where it was picked up.

5.4. The Company bears no responsibility for any loss or destruction of personal belongings of the Lessee or third parties left inside or on the vehicle.

6. RENTAL DURATION

6.1. The Company leases the vehicle to the Lessee for the period agreed upon and stated in the agreement, with a minimum rental duration of two (2) days. If the Lessee wishes to extend the rental beyond the agreed time, they must contact the collection branch in writing and sign a new contract.

6.2. If the vehicle is not returned at the designated place and time, the Lessee violates the terms of the agreement and is obliged to compensate the Company for each additional day of delay. The above, namely the charge for the extra day, applies as soon as two (2) hours have elapsed from the agreed return time. Furthermore, after the expiration of the agreed deadline, the Company reserves the right to regain possession of the vehicle at any time and in any manner, without the Lessee's consent and potentially at the Lessee's expense.

7. LESSEE'S OBLIGATIONS

7.1. The Lessee is obliged to exercise the diligence of a prudent person, keeping the vehicle in excellent condition. Indicatively, they must ensure it is filled with the correct fuel type, check the mechanical parts, the level of lubricants and coolants, as well as the condition of the tires. Any malfunction or technical warning light requires immediate notification to the Company. Any technical intervention or repair by a third party without the Company's prior written approval is strictly prohibited.

7.2. The Lessee has an obligation to park the vehicle in a protected and controlled area to prevent the risk of theft, sabotage, or vandalism. During periods of non-use, the vehicle must remain locked, with its keys under the exclusive possession and care of the Lessee.

7.3. The vehicle is intended exclusively for the agreed use. Subletting, lending, or in any way transferring its use or possession to third parties is strictly prohibited. Furthermore, taking the vehicle outside the Greek territory without the Company's prior written consent is prohibited.

7.4. It is strictly forbidden to use the vehicle: a) For illegal purposes or purposes contrary to applicable legislation, b) In violation of the provisions of the Greek Highway Code (K.O.K.), c) For the transportation of persons or goods for a fee, as well as for the transport of dangerous or explosive materials, d) To participate in speed races or motorsports, e) For driving lessons, f) To tow or push other vehicles, g) On unpaved or off-road routes. Additionally, driving by a person under the influence of alcohol, narcotics, or medications that impair driving ability and senses is prohibited.

7.5. In the event of a road incident or the causing of material damage, the Lessee is obliged, under penalty of losing insurance coverage, to take the following actions: a) Immediately notify the Company and the competent police authorities, b) Call the Accident Care service of the contracted insurance company and remain at the scene of the incident until their representative arrives to record the circumstances, c) Collect the details of the involved parties and any eyewitnesses, as well as photographic material from the scene of the accident, d) Draft a sketch of the accident's circumstances, e) Complete and sign by hand the Accident Declaration / Exchange of Details form, simultaneously providing any relevant documents (e.g., Traffic Police Accident Report), f) Submit a detailed accident report to the Company's insurance provider within a strict deadline of forty-eight (48) hours.

7.6. In the event of a breach of any of the above terms, the Lessee becomes exclusively responsible for the payment of fines, administrative penalties, and legal expenses. Moreover, they are liable for compensating all positive and consequential damages of the Company, which reserves the right to further compensation. The Lessee's liability remains intact, regardless of any agreed waiver or limitation of liability.

8. TRAFFIC VIOLATIONS AND ADMINISTRATIVE FINES

8.1. Any administrative fine, ticket, or penalty imposed as a result of violations of the Highway Code (K.O.K.) during the rental period is exclusively borne by the Lessee.

8.2. In addition to the fine amount, the Lessee undertakes the obligation to pay the administrative management expenses of the violation, the amount of which is determined by the Company's current pricing policy per case.

9. SPECIAL DELIVERY AND COLLECTION SERVICES

9.1. For any vehicle delivery or collection procedure carried out from 12:00 AM to 6:00 AM, i.e., outside the Company's official operating hours, an additional one-off charge of €10 per service action applies.

9.2. Upon the Lessee's request, the Company may deliver or collect the vehicle at a location outside its official stations, on the island of Lemnos. The service is provided without an additional financial charge.

10. ADDITIONAL SERVICES AND EQUIPMENT

10.1. The option for the rented vehicle to be driven by other individuals (besides the main Lessee) is provided with a daily charge of €3 per additional driver. The maximum permitted number of registered drivers per rental is strictly set at three (3) persons.

10.2. The provision of a child seat is available upon request and subject to availability, with a daily charge of €3. The total charge for this specific provision cannot exceed the maximum amount of €60 per rental period.

10.3. The Lessee bears full and exclusive civil liability for the proper use and safekeeping of the additional equipment (child seats, etc.) provided to them by the Company. In case of loss, partial or total destruction, or wear exceeding normal use, the Lessee is obliged to pay compensation to the Company, the amount of which is determined by the current replacement value of said equipment at the time of return. It is noted that insurance waiver coverages do not cover damages or losses to additional equipment.

11. FUEL AND REFUELING POLICY

11.1. The Lessee is obliged to return the vehicle with the exact same amount of fuel it had upon delivery ("Same-to-Same" policy). The minimum fuel quantity upon delivery is set at one quarter (1/4) of the tank's total capacity.

11.2. In the event the vehicle is returned with a fuel level lower than the initial one, the Lessee is charged with the cost of the fuel difference, which is calculated based on the current average retail price.

11.3. In the event the vehicle is returned with a fuel quantity higher than initially delivered, the Company bears no obligation to compensate or refund the Lessee.

12. MILEAGE POLICY

12.1. Our Company provides the option of unlimited mileage coverage without additional financial charges.

13. INSURANCE COVERAGE

13.1. The rented vehicle is provided with Third-Party Liability insurance coverage, which offers the following coverages and benefits: a) For driver's personal accident, up to the amount of €12,000.00, b) For legal protection, up to the amount of €15,000.00, c) Care at the scene of the accident is provided, d) For third-party bodily injuries, up to the amount of €1,300,000.00 per victim (it is clarified that the driver of the rented vehicle is expressly excluded from this coverage), e) For third-party property damage per accident, up to the amount of €1,300,000.00 per accident (damages caused to the Company's rented vehicle itself are excluded from this coverage), f) For property damage by an uninsured vehicle, up to the amount of €30,000.00, g) For airbag coverage, up to the amount of €1,200.00, h) For glass breakage only in partnered shops, up to the amount of €600.00, i) Roadside assistance is provided.

13.2. The Lessee is given the option to choose comprehensive insurance (CDW) with an additional financial charge of €15 per day. In this case, the rented vehicle is provided with Third-Party Liability insurance coverage, which offers the following coverages and benefits: a) For driver's personal accident, up to the amount of €12,000.00, b) For legal protection, up to the amount of €15,000.00, c) Care at the scene of the accident is provided, d) For third-party bodily injuries, up to the amount of €1,300,000.00 per victim (it is clarified that the driver of the rented vehicle is expressly excluded from this coverage), e) For third-party property damage per accident, up to the amount of €1,300,000.00 per accident (damages caused to the Company's rented vehicle itself are excluded from this coverage), f) For property damage by an uninsured vehicle, up to the amount of €30,000.00, g) For own damages (CDW) up to the amount of €8,000.00 with a €500.00 deductible, h) For damages from terrorist acts/fire up to the amount of €8,000.00, i) For fire civil liability up to the amount of €8,000.00, j) For airbag coverage up to the amount of €1,200.00, k) Roadside assistance is provided.

13.3. Insurance coverages are subject to the strict condition that the caused damage is not due to a proven violation of the provisions of the Highway Code (K.O.K.) or the terms of this agreement (indicatively: driving under the influence of alcohol, running a red light, driving on unpaved roads). The Lessee must have strictly followed the accident reporting procedure (informing the Company, calling Accident Care/Police), and the vehicle must have been driven by the main Lessee or a legally declared additional driver.

13.4. It is clarified that insurance coverage in no way covers damages caused to the following parts of the vehicle, the restoration cost of which is entirely borne by the Lessee:

• Tires and Wheels: Damages, blowouts, or destruction of tires, as well as damages to the rims or hubcaps of the vehicle.

• Vehicle Underbody: Damages caused to the floor, transmission system, suspension, or exhaust of the vehicle due to driving on unpaved roads or misuse.

• Vehicle Interior: Damages, burns, stains, or destruction in the passenger cabin, upholstery, and other internal equipment.

• Loss or Destruction of Keys: The cost of replacing and programming the keys or remote controls of the vehicle.

13.5. The Lessee is obliged to compensate the Company for any damage caused to the opening or detachable roof (including its mechanisms, windows, and fabric cover), provided the vehicle has one. This responsibility applies regardless of who caused the damage, as these specific faults are excluded from insurance coverages.

13.6. In the event of any damage or fault occurring to the vehicle, the Company, or third parties during the rental, which does not fall under the coverages herein, the Lessee bears strict liability for the full compensation of the Company. This obligation exists regardless of the Lessee's fault (including fortuitous events or force majeure) and can amount up to the current commercial value of the vehicle at the time of the incident.

13.7. In the event of a legislative change to the minimum limits of insurance coverage, the current minimum mandatory insurance limits will apply automatically, provided the amounts stipulated herein are lower, as defined by Greek legislation at the time of the accident.

13.8. Any damage amount exceeding the aforementioned contractual or legal insurance coverage limits, as well as damages falling under the express exclusions of the insurance policy, are exclusively borne by the Lessee, who is obliged to pay them fully and immediately. 

14. ROADSIDE ASSISTANCE AND VEHICLE REPLACEMENT 

14.1. The Company's entire fleet is covered by roadside assistance provided by the partnered insurance company. The full contact details and the service call number are explicitly stated on the Rental Agreement.

14.2. In the event of a mechanical breakdown or immobilization that necessitates the replacement of the vehicle, the Company commits to providing a new vehicle within twenty-four (24) hours.

14.3. If, upon inspection, it is determined that the vehicle replacement was not objectively necessary (e.g., lessee's fault, incorrect assessment of the breakdown), the Lessee is entirely charged with the relevant transport and management expenses.

15. GEOGRAPHICAL RESTRICTIONS AND CROSS-BORDER TRANSPORT 

Driving the rented vehicle outside the geographical borders of the Greek Territory is strictly prohibited. Driving or transporting the car across borders constitutes a flagrant violation of the contractual terms and entails the immediate lifting of all insurance coverage. Driving or transporting the car outside the geographical area of Lemnos - Agios Efstratios is allowed only upon prior consultation.

16. JOINT AND SEVERAL LIABILITY OF MULTIPLE LESSEES

16.1. In the event this agreement is entered into by more than one Lessee, all contracting parties acting as Lessees bear joint, several, and indivisible liability towards the Company. This liability extends to all contractual obligations arising from this document, without the right to divide the provision, ensuring the full and unconditional satisfaction of the Company's claims from any of the co-obligors.

17. PERSONAL DATA PROTECTION (GDPR)

17.1. The Company, acting as the Data Controller, pursuant to Article 4 para. 7 of Regulation (EU) 2016/679 (GDPR), collects and processes the Lessee's personal data. This processing is carried out for the following purposes: a) For the smooth execution of the contractual relationship and the provision of the agreed rental services, b) For the Company's compliance with its legal obligations, as these derive from tax, insurance, and other applicable legislation, c) For the protection of the Company's legitimate interests, including the establishment, exercise, or defense of legal claims.

17.2. The Company collects and processes the following categories of the Lessee's data:

• Identification Data: Full name, father's name, gender, date and place of birth, citizenship, driving license details, ID card or passport, and VAT number.

• Account & Contact Data: Email address, passwords, postal address, and telephone numbers.

• Financial Data: Credit or debit card details and other payment data.

• Rental & Usage History: Locations and times of collection/return, reservation numbers, insurance choices, mileage covered, fuel consumption, and vehicle registration numbers.

• Technical & Geographical Data: Information regarding traffic violations or accidents (declarations, sketches, etc.).

17.3. The above data is retained by the Company for the period strictly necessary to fulfill the processing purposes, taking into account the respective limitation periods for legal claims and the tax obligations for record-keeping.

17.4. Recipients of the data may include the legal representatives of the Company, as well as cooperating natural or legal persons (e.g., insurance agents, airlines, transport service providers). These third parties are contractually bound to maintain confidentiality and process the data exclusively within the limits of the Company's instructions.

17.5. The Lessee, in their capacity as a data subject, enjoys all rights deriving from Articles 15 to 21 of the GDPR. Specifically, they retain the right to access their data, the right to rectify inaccurate information, the right to erasure ("right to be forgotten"), the right to restrict processing, the right to data portability, as well as the right to object to their processing. The exercise of the above rights is subject to the limitations set by Articles 33, 34, and 35 of Law 4624/2019. If the Lessee considers that the processing of their personal data violates the applicable legal framework, they retain the right to file a complaint with the Hellenic Data Protection Authority (HDPA), pursuant to Article 77 of the GDPR. (Authority Contact Details: Kifisias Ave. 1-3, P.C. 115 23, Athens. Phone: 210 6475600 | Fax: 210 6475628. Web Portal: www.dpa.gr | E-mail: complaints@dpa.gr). For more information, you can contact the company at info@compasslemnos.gr. In order to be fully informed about the processing of your personal data, please read the Privacy and Personal Data Policy, which is posted on our Company's website.

18. MISCELLANEOUS TERMS

18.1. Scope & Amendments: The terms of this agreement remain in full force and apply proportionally even in cases of replacement of the initially rented vehicle or a contractual extension of the rental duration. Any amendment, addition, or annulment of a term herein lacks legal effect and is considered void if it does not take written form and is not signed by both contracting parties.

18.2. Right of Unilateral Termination: The Company reserves the right to immediately and without penalty terminate this agreement, without prior notice, in the event of a culpable breach of any contractual term by the Lessee. As a consequence of the termination, the Company is entitled to proceed with the immediate collection and automatic recovery of possession of the vehicle, wherever it may be located.

18.3. Retention of Claims: The exercise of the right of termination by the Company does not entail its waiver from claiming the Lessee's overdue debts. Furthermore, the Lessee is charged with all expenses that will arise for the recovery and transport of the vehicle, as well as with any other compensation for any further damage to the Company.

19. APPLICABLE LAW AND JURISDICTION

19.1. Applicable Law: This rental agreement, as well as any legal relationship arising from it, is exclusively governed by the provisions of Greek Law, on the basis of which its terms are interpreted and supplemented.

19.2. Jurisdiction and Competence: For the resolution of any dispute, disagreement, or claim that may arise from the interpretation, execution, or application of the terms of this agreement, the Courts of Mytilene, Lesvos, are designated as exclusively competent.

20. VAT It is noted that the above-mentioned prices include 24% VAT.